• Doctorate of Business Administration (DBA), Boston University
• ME, Saint Joseph University, Beirut

• MGMT 232: Operations Management
• MGMT 263: Quantitative Methods for Business

Carol Theokary is an Assistant Professor at the Lorry I. Lokey Graduate School of Business at Mills College. She holds a Doctorate of Business Administration from Boston University and an Engineering Diploma from Saint Joseph University, Lebanon. She teaches MBA level courses in operations management and quantitative methods and has been involved in numerous undergraduate education programs. Professor Theokary’s research examines the design and management of healthcare systems with a particular focus on service quality and cost efficiency. Her research has appeared in publications, such as Production and Operations Management and Medical Care Research and Review. Professor Theokary has 4 years of work experience in the telecommunications industry. She has worked as an engineer for Siemens Mobile Networks and France Telecom, where she gathered an extensive knowledge in network design, forecasting and project management.

2012-Present, Assistant Professor, Lorry I. Lokey Graduate School of Business, Mills College

2011-2012, Visiting Assistant Professor, Lorry I. Lokey Graduate School of Business, Mills College

2006-2007, Lecturer, Operations and Technology Management Department, Boston University
Research Assistant, Operations and Technology Management Department, Boston University,
Projects: Studied the relationship between patient volumes and service quality in U.S. hospitals using simultaneous equations modeling

2000-2004, Radio Studies Engineer, France Telecom Mobiles Lebanon, Beirut

2000, Network Planning Engineer, Siemens, Beirut

Theokary, C.; Ren, J. (2011). “An Empirical Study of the Relations between Hospital Volume, Teaching Status and Service Quality,” Production and Operations Management, Volume 20, Issue 3, pp. 303-318.

Shwartz, M; A.B. Cohen; J.D. Restuccia; J. Ren; A. Labonte; C. Theokary; R. Kang; J. Horwitt (2011). “How well can we identify the high-performing hospital?” Medical Care Research and Review, Volume 68, Issue 3, pp. 290-310.

Referee

Journal Referee for Production and Operations Management

Theokary, C. (with J. Ren, M. Shwartz and E. Pekoz) (2012). “An Empirical Comparison of Alternative Methods to Examine Hospital Cost Efficiency”.

Theokary, C. (with J. Ren, J. Heineke and M. Shwartz) (2010). “Linking quality performance to cost performance: A Stochastic Frontier Analysis in the US Healthcare Industry”.

Ren, J; C. Theokary; M. Shwartz; A.B. Cohen; J. Restuccia (2008). “Estimating Hospital Efficiency: Does it matter whether department-level or hospital-level ratios of cost to charges are used?”.

Theokary, C.; Ren, J. (2007). “A Parametric Model to Uncover Drivers to Hospital Demand and Quality”.

Theokary, Carol (2012). "Linking Quality Performance to Cost Performance" (with J. Ren, J. Heineke and M. Shwartz). Presented at the 43rd Annual Meeting of the Decision Sciences Institute in San Francisco, CA.

Theokary, Carol (2009). “Service Quality and Cost Efficiency: Some Empirical Investigations in the U.S. Healthcare Industry”. Boston University OTM Department Talk.

Theokary, C.; Ren, J. (2008). “An Empirical Study of the Relations between Hospital Volume, Teaching Status and Service Quality”. INFORMS Annual Meeting, Washington, DC.

Theokary, C.; Ren, J. (2008). “Should Large Hospitals Teach Less?”. MSOM Annual Conference, College Park, MD.

Theokary, C.; Ren, J. (2007). “On the Drivers of Quality in US Hospitals: An Empirical Investigation”. POMS Annual Conference, Dallas, TX.

Institute for Operations Research and Management Sciences (INFORMS), Member
Manufacturing and Service Operations Society (MSOM), Member
Decision Sciences Institute (DSI), Member
Production and Operations Management Society (POMS), Member

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