Information Technology Services:

Troubleshooting Mills College Mills Webmail and Alumnae Webmail Services

• For PC's: IE 7.0 is recommended.
• For Mac's: Safari on OSX is recommended.
• Firefox with Java 1.4.2 should also work on most systems but are unsupported.
• All users please update your Bookmarks/Favorites
  For Alumnae Webmail: http://alumnae.mills.edu/webmail
  For Mills Webmail: https://webmail.mills.edu
• Most problems that we have seen are related to old installations of Java. If you are using IE and you see a small yellow triangle in the lower left hand corner this is most likely a Java error.
• For college-owned equipment, please contact the Help Desk for assistance: 430-2005 or helpdesk@mills.edu

For personal systems, please follow the instructions below. Note: Mills College is not responsible for any changes this may make to your system.

For Windows users:

There are two parts to Java on Windows;

1. Make sure your Java VM (Virtual Machine) is up to date at:
   http://windowsupdate.microsoft.com We recommend applying all "Critical" patches then check for "Windows (Your OS version)" patches related to Internet Explorer or Java VM. You may have to run through this a couple of times with rebooting in between. Do not rely on the Automatic Update feature to have installed all of these patches, as it usually will not.
2. Ensure you are running Java 1.4.2 or newer.
   
   • For Windows 95, 98, Me, 2000 do: START -> Settings -> Control Panel -> Java
   • For Windows XP do: START -> Control Panel -> Java

For Mac Users:

Use the OS "Software Update" feature to update your version of Java

• For OS 9 do: Apple Menu -> Control Panels -> System Update
• For OS X do: Apple Menu -> System Preferences -> System Update